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Privacy Policy

Last updated: January 13, 2026

1. Introduction

Level 1K Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our game server hosting services.

We are the data controller for your personal data. We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: support@level1k.com

2. Information We Collect

Account Information

  • Email address
  • Username/display name
  • Password (stored securely using industry-standard hashing)
  • Profile information you choose to provide

Payment Information

All payments are processed by Paddle.com Market Limited, who acts as our Merchant of Record. We do not receive or store your payment card details. We only receive:

  • Paddle customer and transaction identifiers
  • Transaction amounts and dates
  • Billing country (for tax purposes)

Usage Data

  • Server activity and resource consumption
  • Feature usage patterns
  • Credit consumption history

Technical Data

  • IP addresses
  • Browser type and version
  • Device information
  • Access logs and timestamps

Communications

  • Support ticket content and history
  • Email correspondence

3. How We Use Your Information

We use your information for the following purposes:

Contract Performance

  • Providing and managing our game server hosting services
  • Processing and tracking credit purchases and consumption
  • Communicating with you about your account and services

Legitimate Interests

  • Improving and optimising our services
  • Detecting and preventing fraud, abuse, and security threats
  • Providing customer support
  • Analysing service usage to improve user experience

Legal Obligations

  • Complying with tax and accounting requirements
  • Responding to lawful requests from authorities
  • Enforcing our Terms of Service

4. Data Sharing

We share your data only with the following categories of recipients:

Paddle (Merchant of Record)

Paddle.com Market Limited processes all payments on our behalf and is the legal seller for transactions. Paddle is UK-based and handles your payment information directly under their own privacy policy.

Infrastructure Providers

We use Supabase (US-based) for database services. Your account data is stored on Supabase infrastructure.

Game Server Infrastructure

Your game servers run on our infrastructure partners' hardware. Server data and configurations are processed as necessary to provide hosting services.

Law Enforcement

We may disclose your information when required by law or in response to valid legal process.

5. International Data Transfers

Some of our service providers are based outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • Supabase (US): Transfers are protected by appropriate safeguards including Standard Contractual Clauses
  • Paddle (UK): No international transfer required—Paddle is UK-based

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes for which it was collected:

  • Account data: Retained while your account is active and for a reasonable period after closure to handle any disputes or legal requirements
  • Transaction records: Retained for 7 years for tax and accounting purposes
  • Server logs: Retained for up to 90 days for security and troubleshooting
  • Support communications: Retained for 3 years after resolution

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate personal data
  • Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Restriction: Request we limit how we use your data
  • Portability: Request your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@level1k.com. We will respond to your request within one month.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Essential cookies: Required for the website to function (e.g., authentication, security)
  • Functional cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our services.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure password hashing
  • Access controls and authentication
  • Regular security assessments

While we take reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first at support@level1k.com. We will investigate and respond to your complaint.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@level1k.com